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Technical Support

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If you have questions, comments or feedback, you can contact us using one of the following options.


Get in touch


Email : Floria Support

User Forum (Requires registration to post questions) : 

For other contact options, please visit our website:


Other resources


You may also find helpful information and articles from these resources.


The Botanical Software Blog : Blog

YouTube Channel : Botanical Software YouTube Channel

Video tutorials : Botanical Software Video tutorials


Error log file


If you have technical issues with the App Manager, please send us the error log by selecting "send error log" from the menu.


If you have problems starting the software, please navigate to the hidden user profile folder:


For version 4.2 and later, the file is named



For older versions, the file will be found here





For more details on how to display hidden files and folders, please visit this page






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